CircleIn FAQ

Frequently Asked Questions

• How do I add and change rewards?

  Selecting Your Top 3 Rewards

  To add the rewards you want for the Monthly Rewards, you will first need to log into your CircleIn account. Once you are logged in, go ahead and select the "Leaderboards tab" to access the "CircleIn Rewards store". To start adding your gift card reward choices, click on Rewards Store to see all the gift card options you can choose from. 

  To select your top 3 choices:

  1. Hover over the gift card choice you want
  2. Select whether you want to add it as your
  • 1st option
  • 2nd option
  • 3rd option

  Once you have your choices selected you’re ready to start studying and earning points to win your rewards!

  Remember, if you are chosen as a Reward Winner, you will only be rewarded with your 1st option. If your initial option is currently unavailable, we will select your 2nd option to reward you with.

   

  Changing Reward Options

  The great thing about choosing your reward choices is that you are free to change them whenever you want and as many times as you want! To change them, simply head over to the "Leaderboards tab" and under "Monthly Rewards", select the "CircleIn Rewards Store." 

  To change your reward choices all you need to do is hover over the card you want and select whether you want it as your 1st, 2nd, or 3rd option. It will automatically replace the reward choice you previously had. Once you’ve changed your choices, you’re all set!

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• How do I create a post?

  Creating A Post

  Whether you are using the web version or the mobile app, to create a post, follow these steps:

  -On web

  1. Click on the blue Next button on the top left side of the page

  2. Select whether you want to 

  • Share your notes
  • Ask a question
  • Create flashcards 
  • Share a link

  3. Create a Title for your post 

  • For asking a question - type in your question

  4. Select the class you want to share your post in

  5. Provide a description to help your classmates understand what your post is about

  and then

  6. Click on Share

   

  -On mobile

  1. Head to the class feed

  2. Click on the blue + button on the bottom right corner

  3. Select whether you want to 

  • Share your notes
  • Ask a questions 
  • Create flashcards
  • Share a link

  4. Create a Title for your post

  • For asking a question - type in your question

  5. Select the class you want to share your post in

  6. Provide a description of what your post is about

  and then

  7. Click on Share

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• What are MVP’s?

  An MVP is a digital trophy that gets awarded to students who earn 200,000 points or more in one given week. 

  MVP’s are important because in order to become eligible to win a scholarship, you have to earn at least eight MPVs in one semester.

  Note: MVP criteria is subject to change every semester. This is due to new features, product updates, user feedback, and launch date.

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• How do I keep track of the points I have earned/collected?

  Keeping track of your points is easy. 

  Option 1: Go the the "Leaderboard" tab and search for your name

  • This will show you how many points you've earned for the current month you are in
  • This view will include all students in your school

  Option 2: Go to your profile.

  If you're on the web version, this will be located on the top right-hand side of your screen. If you're on the mobile app, It will be on the top left-hand side once you open up the side panel menu. 

  • This will show you how many points you've earned for the entire semester. 

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• How do I earn scholarships?

  Eligibility: 

  In order to become eligible to be considered for a CircleIn scholarship, you must earn at least 8 MVP’s throughout the semester. 

  You can also find this information by clicking on the “Leaderboard” Tab and then selecting  “Scholarship Tracker”. This will show you how many MVP’s you’ve earned and also explain the eligibility criteria for the current semester.

  Note: Scholarship eligibility criteria may change every semester. This is due to new features, product updates, user feedback, and available funding. 

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• What classes have access to CircleIn?

  What classes have access to CircleIn?

  Courses offering CircleIn as a resource vary from school to school. Some schools use CircleIn as a way to introduce first-year students to healthy study habits and other schools use CircleIn for more advanced courses that require a lot of collaboration with classmates in order to achieve success. 

  Once you log into CircleIn, click on "My Classes" tab. All of the classes that have access to CircleIn will appear here. 

  Note: Courses participating in CircleIn may change every semester/term. This is due to requests from professors/students, contract sizes, or other reasons. If you would like a complete list of all classes that have access to CircleIn please contact our support center.

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• What happens after I earn the minimum MVPs?

  After you earn eight MVP’s, you will automatically be entered into our scholarship giveaway. 

  Don’t stop there....

  The more MVP’s you earn, the more entries you get towards our scholarships giveaway. Every MVP you earn after the minimum criteria increases your odds of being selected as a winner. 

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• What happens to my account after I graduate?

  Your account is tied to your courses for a specific term. When you graduate, you no longer have any active classes and will not be able to view or participate in CircleIn’s study features. 

  Every term the previous courses and content shared is refreshed and is no longer available for view or participation. 

  ---

  If you have any questions or need support please email us at support@circleinapp.com

• What happens to the content I have posted/uploaded when I finish a course?

  Your account is tied to your courses for a specific term. Every term the previous courses and content shared is refreshed and is no longer available for view or participation. 

  ---

  If you have any questions or need support please email us at support@circleinapp.com